The expertise of Customer Experience 724 underlies our three core service areas… Business Process, IT Strategy, and Implementation. Because we are independent and objective, you can count on us to consistently deliver in a way that is loyal and committed to your needs. Our knowledge of Customer Experience (aka as “CE”) specific business processes and ERP-related software packages enables us to be your Go-To firm for software evaluation and selection.
We leverage a field-ready version of the industry standard Six Sigma approach of DMAIC along with domain knowledge in service businesses, manufacturing and distribution businesses, financial services, insurance, healthcare, pharma/biotech, education, CPG, and non-profit organizations. This means we have the tools and techniques to diagnose your particular circumstances within your business model, then we find and solve the root cause, and can even follow through if needed with our hands-on software development and data expertise to provide working solutions as desired. Our approach also includes profound methods for Cost-Benefit and ROI analysis, and we bridge the gap by spanning from business expertise through IT expertise for system implementation. Here are some examples of how you can benefit from our expertise with business process and information technology…
…We know virtually all industry functional area capabilities, so you don’t have to teach us your business.
…We know how to leverage data and analytics strategically and can enable executives with insightful tools and data techniques to execute with clarity.
…We know manufacturing, distribution, and supply chain related processes in conjunction with core ERP processes.
…We can speak your language and translate among your users, management, “techies,” and even your vendors.
…We have deep knowledge of the vendor software packages available in the industry to save you valuable time and avoid wasted effort.
…When you need quick, short-term help to articulate or jumpstart a project you just haven’t gotten to yet, we can be there for you.
…We evaluate your capabilities and vendor systems competently and can negotiate on your behalf effectively, thus saving you money.
…We can help you plan ahead and define your budget, so you know what you’re up against before you start or continue down a risky path.
…We are not biased towards any particular ERP or CRM software package or technology, so can feel confident that we are only on your behalf with no technology revenue affiliations.
…We’ll manage your IT vendor participation in a structured way to make sure they fulfill their promises to you.
…We’ll architect solutions that work for you by detailing out the whole picture, with your goals and your constraints being considered.