Customer Experience 724 is a Process and IT Consulting practice based in the mid-Atlantic region dedicated to helping executives succeed through process excellence and information technology. We provide Business Process Improvement, IT Strategy, and Implementation of operational changes and software solutions including customized analytics dashboard solutions. Our business process abilities are grounded in knowledge of “how things should or could work” for all functions of an enterprise including the areas of ERP, Supply Chain, and CRM… setting the stage for intelligent IT strategy, and systems implementation. One of our strengths is ERP system evaluation and selection through our sensible yet structured approach. With our full marketplace knowledge of ERP solutions directly impacting the Customer Experience , we serve our clients with objective expertise that is independent of all software vendors.
We help companies retain and grow profitable customer and distribution channels through stronger capabilities, better delivery, optimal inventory, and an efficient supply chain – thus saving money and leveraging a better ROI through our special blend of methods, skill sets, knowledge, experience, and project management. We use our hands-on software development capabilities for you when it makes sense for your integration challenges or in conjunction with your existing systems and to help you get the best ROI possible.
We feature a best practice library of functional capabilities based on the deep domain knowledge of our experienced staff, combined with technology expertise, project management, and capabilities for senior team facilitation. We love collaborating with the personnel in our client organizations including those in positions of leadership and in the trenches, and we are passionate about our solution-oriented work within client challenges. Use our Contact page to tell us what we’re doing right or what we can improve on.